Return & Refund Policy
Thanks for shopping at the BIG BO website.
If you are not entirely satisfied with your purchase, we’re here to help.
Returns are only possible when you purchased your item(s) from this website only.
You have 60 calendar days to return an item from the date you received it. Please send us an email explaining your return. We will reply to you within 3 working days.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Your item must be in the original packaging.
Your item needs to have the receipt or proof of purchase.
Once we receive your item, we will inspect it and notify you that we have received your returned
item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card, Paypal or bank account.
You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.
If you receive a refund, the cost of return shipping will be deducted from your refund.
If you have any questions on how to return your item to us, please contact us through the contact page on our website. We will get in touch with you within 3 working days.
Of course we hope that you are happy with your product and our service.
You can help us make shopping a good experience for all users by rating our products.
Thank you for your understanding.